Resolve what needs you
Needs you lists the decisions only you can make, like an edit made during a schedule or a change that failed. Here's what each one means and what to do.
Needs you is where Metascheduler puts anything it won't decide for you. You'll find it on the Calendar (with a count), in the Needs you tab of Schedules, and at the top of Activity. Items clear themselves once they're fixed, and the same problem is never listed twice.
What can show up
| Item | What happened | Your choices |
|---|---|---|
| Changed while a schedule ran | Someone or something else changed an item, so its old value wasn't put back. | Restore anyway or Keep current |
| Changes failed | Some items couldn't be changed when a schedule started or ended. | Retry or Dismiss |
| Needs access | A change needs access the app doesn't have. | Grant access or Dismiss |
| More than a day late | A one-time change didn't run on time. | Run now or Skip |
| Didn't start | A start was due while the app couldn't run it, and its window had already ended. | Dismiss |
| Doesn't reach all buyers | A followed rollout reaches only part of your traffic, but your changes apply to everyone. | Got it |
| Rollout deleted | A followed rollout was deleted, so the schedule ended as if it concluded. | Dismiss |
| Schedule paused | Your plan doesn't cover the schedule any more. | See plans or Dismiss |
Someone changed it
At the end of a schedule, Metascheduler only puts back an item that still has the value it wrote. If the value is different, someone (or another app) changed it, and their change is left alone.
- Restore anyway writes the value from before the schedule. If another live schedule also changes it, Metascheduler asks you to confirm, because that schedule's change would be lost until it runs again.
- Keep current leaves the item as it is now.
A change failed
Open the item, or the run in Activity, to see each failed item and why. Retry runs only the failed items again. Common reasons:
- The app doesn't have access to make this change. Grant access and retry.
- Shopify didn't accept the change. Open it to see Shopify's message, such as a value that isn't allowed.
- The item no longer exists in your store. Remove it from the schedule.
- Shopify was busy or unreachable. Metascheduler already retried a few times. Retrying again usually works.
A failed item never stops the other items in the run. The run shows Partly done, and only the failed items need a retry.
Missing access
Grant access opens Shopify's permission prompt for the access the change needs, then retries the failed changes. See Access and permissions.
Still stuck? We're happy to help.