# Email notifications

> The emails Metascheduler can send you about your schedules, when each one goes out, and how to choose which ones you get and where they go.

Guides · 4 min read · Updated November 8, 2026

Metascheduler emails you when a schedule needs a decision only you can make, and, if you want, before and after your schedules run. Every email is one message about one thing, in plain words, with a button that takes you straight to it in your admin.

Open **Settings > Notifications** to see every kind of email the app can send, read what each one is for and when it goes out, turn each one on or off, and preview it.

## Where they go

Every notification goes to one address. By default that's your store's contact address, the one Shopify has for your store. To send them somewhere else, enter an address under **Where to send them** and save. Leave it empty to go back to the store's address.

> **Share an inbox**
>
> A team that runs the calendar together often points notifications at a shared inbox, like a store operations address, so whoever is on that day sees them.

## What you can get

Each kind has a switch. The ones that tell you something is wrong are on from the start; the rest are off until you want them.

### When something needs you

These go out straight away, whatever the time, because waiting would cost you.

| Email | When it's sent |
| --- | --- |
| **Changes didn't apply** | Some of a schedule's changes failed when it started or ended. The email says how many, and the rest of the schedule carries on. |
| **Something else changed an item** | An item a schedule controls was edited by someone else while the schedule was live, so it was left as found when the schedule ended. You choose whether to keep the edit or restore the schedule's value. |
| **A late change is waiting for you** | A one-time change missed its time by more than a day. It waits for your go-ahead rather than running by itself. |
| **A schedule needs access** | A schedule reached a change the app doesn't have access to make. Grant it in [Settings > Access](https://metascheduler.app/help/access-and-permissions.md) and the schedule carries on. |
| **A schedule was paused by your plan** | Your plan covers fewer active schedules than you have, so one was paused. |

Each of these matches an item in [Needs you](https://metascheduler.app/help/needs-you.md). If several of the same kind come up within a minute, you get one email that says how many more there are.

### Before and after your schedules

These are off until you turn them on. They're sent between 8:00 and 21:00 in your store's time zone, so a schedule that ends at midnight doesn't wake you. A reminder that would otherwise arrive too late goes out at once.

| Email | When it's sent |
| --- | --- |
| **A schedule starts tomorrow** | About a day before a schedule goes live, with how many changes it makes. |
| **A schedule went live** | Shortly after a schedule starts and its changes have applied. |
| **A schedule ended** | Shortly after a schedule's window ends and its changes are put back. |

### Summaries

| Email | When it's sent |
| --- | --- |
| **Daily summary** | Every morning after 8:00 in your store's time zone: what ran yesterday, what failed, what's waiting in Needs you, and what's next. On a day when nothing ran and nothing is waiting, no email is sent. |

### Your account

| Email | When it's sent |
| --- | --- |
| **Open the app again** | Shopify sometimes needs you to open the app before it can keep making your changes. You get one email when that happens, and one reminder three days before your next scheduled change if it still hasn't come back. |

This one can't be turned off: without it, your schedules would stop quietly. Opening the app is all it takes.

## Preview an email

Next to each kind, **Preview** shows the email as your store would get it, with example names and dates. The times in a real email are shown in your store's time zone, in your admin language.

## Turn them off

Switch off any kind in **Settings > Notifications** and save. Emails already on their way still arrive. Turning a kind off doesn't change what the app does: a failed change still shows up in Needs you, it just doesn't email you about it.

> **Other staff**
>
> Notifications go to the one address you set, not to each staff member. Anyone with access to the app can change the address and the switches.

## Related articles

- [Resolve what needs you](https://metascheduler.app/help/needs-you.md): Needs you lists the decisions only you can make, like an edit made during a schedule or a change that failed. Here's what each one means and what to do.
- [Access and permissions](https://metascheduler.app/help/access-and-permissions.md): What Metascheduler asks Shopify for, when it asks, and how to grant or revoke each kind of access.
- [How scheduling works](https://metascheduler.app/help/how-scheduling-works.md): Schedules, timing, changes, windows and runs: the ideas behind Metascheduler, and what happens at each moment.